FAQs
FAQs for AIR WICK® Scented Oil Warmers
Does the AIR WICK® Scented Oil warmer unit work in horizontal outlets and vertical outlets?
Yes. The plug in the back of the unit may be rotated to work in either vertical or horizontal outlets.
May I adjust the fragrance level in my AIR WICK® Scented Oil unit?
Yes. The product comes with an adjuster, so you can control the fragrance strength to the level you want.
May I interchange the fragrance bottle with the same warmer unit?
Yes, once the bottle is empty, you may buy AIR WICK® Scented Oil refill units and use the same warmer unit.
May I refill the empty fragrance bottle with perfume or my favourite liquid fragrance?
No.
Is this product safe to use around pets?
Yes, but like all air fresheners, pets (especially birds) that are sensitive to fragrances should not be exposed.
FAQs for AIR WICK® XPress™/MC Scented Oils
What does 1-3-5 mean on the outer part of the warmer unit?
That number scale is the setting for fragrance release…1 being the least and 5 being the highest.
Can I use other brand name plug-in refills with the AIR WICK® unit?
No. Only AIR WICK® or AIR WICK® by Wizard refills should be used.
How do I use X-Press™/MC boost?
To temporarily boost fragrance intensity, press the X-Press™/MC button located on top of warmer unit. The fan will be silently activated for 10 minutes, and then will automatically turn off and return fragrance intensity to its normal setting. A small red light will shine through the X-Press™/MC Button indicating fragrance boost and fan activation.
How do I remove the refill from the X-Press™/MC unit?
Replace the fragrance bottle when empty by first removing the unit from the power outlet then firmly pulling the bottle down from unit.
Why would there be a problem plugging the unit into some electrical sockets?
There should not be a problem. The plug was designed to be non-polarized to avoid any possibility of forcing the consumer to plug the unit up side down. In addition, the plug rotates to accommodate sideway plugs.
Is the AIR WICK® X-Press™/MC product replacing the original AIR WICK® warmer or the AIR WICK® Nite light?
No! You will still be able to purchase the original AIR WICK® warmer and the Nite light™/MC at your favorite retailer.
I do not feel the fan working. Why?
The fan does not continuously run. The fan will be silently activated for 10 minutes when you press the X-Press™/MC button, and then will automatically turn off and return fragrance intensity to its normal setting (fragrance level 1-5). A small red light will shine through the X-Press™/MC Button indicating fragrance boost and fan activation. This product is an ultra-quiet fan, which gently circulates fragrance throughout the entire room. If you moisten the back of your hand and hold it within an inch of the fan unit you should feel a cool breeze when the BOOST function had been activated.
How does the unit shut-off?
By un-plugging it. Take care if there is oil remaining. The product MUST be stored in a cool place in an UPRIGHT position to avoid leakage. DO NOT PLACE ON wood surface.
FAQs for AIR WICK® FreshMatic®
Approximately how long will the AIR WICK® FreshMatic® Aerosol can last?
This depends on the setting:
-9 minutes: Up to 15 days
-18 minutes: Up to 30 days
-36 minutes: Up to 60 days
How many bursts of fragrance are there in a refill?
There are up to 2,400 bursts of fragrance in a refill.
What’s the benefit of AIR WICK® FreshMatic® Automatic Spray over other air fresheners?
AIR WICK® FreshMatic® automatically delivers regular and continuous bursts of fragrance throughout the day, so you get the same level of fragrancing from the beginning of the refill to the end.
Can you adjust the fragrance level?
AIR WICK® FreshMatic® has three time interval settings. You can set it to spray every 9, 18, or 36 minutes allowing you to have control over the fragrance level.
Where should you put the device?
It can be simply placed on the edge of a shelf or cupboard, a height of at least 6 ft above ground and above eye level. It should be placed away from furniture, electronics, and open flames. Do not position near heat. Do not place on top of TV sets.
How do you know when the batteries have run out?
The green LED light on the front of the device will stop flashing as the device will no longer be working. The batteries will generally last 4-5 refills variable.
What is the proper way to insert the refill?
Keeping the unit directed away from your face at all times, switch the unit to "off" before attempting to insert the refill. To open the gadget, depress the button on the top and pull the front cover forward. Insert the refill can. The nozzle should be facing toward the front of the gadget. When the gadget is closed you should see the black nozzle orifice through the hole where the spray comes through the gadget. Select your desired level of fragrancing by setting the timer switch to 9, 18 or 36 minutes and close unit. The 1st spray will come after a 15 second delay.
I’ve turned the device on by setting my time interval—why isn’t it spraying fragrance?
Make sure the device has been turned off. First, check to be sure the nozzle is facing the correct direction. When the device is closed, you should see the black nozzle tip of the fragrance refill can through the opening in the front of the unit just to the right of the green light. If you cannot see the black nozzle tip, you may have incorrectly placed the fragrance refill can into the device with the black nozzle facing backwards.
Next, check to be sure that the red disc mechanism is in the raised position. To identify the red disc mechanism, locate the opening where the nozzle of the refill can should rest. If the red disc is blocking the opening, then using a pen with slight force, push the disc in an upward motion back up into place.
If you are having further problems, check to see if your batteries are securely positioned. Remember, if the batteries are not correctly set in place—with the positive ( + ) ends of the batteries completely aligned with positive end of the terminals—the FreshMatic®’s may not be receiving the power it needs to operate. Make sure that the batteries are making complete contact with each terminal.
Note: Your batteries should last approximately 4 refill cans. If the FreshMatic®’s green light stops flashing, you may need to replace your batteries.
My FreshMatic® device is open, and there is no fragrance in place. There is a red, disc mechanism that is preventing me from inserting my fragrance refill. What should I do?
In order to reposition the red disc mechanism and insert your fragrance refill, TURN DEVICE OFF, then with slight force, using a pen, push the mechanism back up into position. You can now insert your fragrance refill can and start over.
FAQs for AIR WICK® Crystal' Air® Air Freshener
How long do AIR WICK® Crystal’Air® Air Fresheners last?
AIR WICK® Crystal’Air® Air Fresheners last 30 days.
Where can I use AIR WICK® Crystal’Air® Air Freshener?
AIR WICK® Crystal’Air® Air Fresheners are great for larger rooms, such as living rooms, great rooms, family rooms and bedrooms.
FAQs for AIR WICK® Stickups®
On what surfaces may the AIR WICK® Stickups® be placed?
AIR WICK® Stickups® will adhere to many surfaces; however, they should not be applied to wallpaper, painted wall board, plasterboard or dry wall.
How long does the product last?
Approximately 30 days.
There is no recycle code on the unit. Is it recyclable?
The plastic of this unit is polypropylene (recycle code 5). It is a recyclable material, but many areas do not recycle it. We use polypropylene because it is the best plastic for the purpose of this product.
FAQs for AIR WICK® Aerosol Sprays
Do AIR WICK® Aerosol Sprays Air Fresheners just cover up odours?
No. AIR WICK® Sprays Air Fresheners actually remove tough odours, then leave a light, clean fragrance in your home. Two important benefits, all in one!
Do AIR WICK® Sprays Air Fresheners contain CFCs?
No. AIR WICK® Sprays Air Fresheners do not contain CFCs (chlorofluorocarbons).
FAQs for AIR WICK® FreshMatic® Mini ™/MC
In which rooms can I use AIR WICK® FreshMatic® Mini ™/MC
AIR WICK® FreshMatic® Mini ™/MC is suitable for use in any well ventilated room of the home, away from sleeping areas. Although there is no research to support that it would be harmful, we do not advocate using the product in a nursery/baby’s room. You may wish to consult your pediatrician.
Can you adjust the fragrance level?
AIR WICK® FreshMatic® Mini ™/MC has three time interval settings.
Set to I for 30 minutes between sprays.
Set to II for 15 minutes between sprays.
Set to MAX for 7.5 minutes between sprays.
Where should you put the device?
Place the device in a preferred location, keeping it out of reach of children. Do not place any objects within 12" above device.. It should be placed away from furniture, electronics, and open flames. Do not position near heat. Do not place on top of TV sets.
How do you know when the batteries have run out?
The green LED light on the front of the device will stop flashing as the device will no longer be working. The batteries will generally last for 4-5 refills.
How long does the FreshMatic® Mini ™/MC last?
While each device should last for about two years, you will need to change the fragrance refills and batteries more often.
How will I know that it is time to change the refill and/or the battery?
When the refill needs to be replaced the green light will flash every 1 second. This is also evident when a visible puff/spray is not observed coming from the device indicating that the status of the refill must be checked. If the refill is empty, simply replace with a new refill. If the refill still contains product, it is likely that the battery(ies) must be replaced. The green light stops flashing indicating the batteries need to be replaced
How do I shut it off?
There is no ‘OFF’ Switch on the product. If the unit is not going to be in use for long periods of time we recommend that you remove the refill and/or batteries.
What do I do if my FreshMatic® Mini ™/MC hasn’t started puffing/spraying?
Confirm that the refill is inserted correctly (two batteries are to be inserted closest to the door and one battery closest to the outside of the gadget.)
-Make sure the red battery tab has been removed to activate battery.
-Make sure the battery is in the unit in the correct orientation and the battery compartment is closed securely.
-Check for puff/spray by sliding adjuster all the way to the top (MAX) and putting something dark behind the unit to make the spray more visible.
-Ensure that the door on the refill compartment is snapped shut.
-Push boost button consecutively several times.
What is the light blue button on the front of the device for?
By pressing the blue ‘boost’ button you will be able to get a burst of fragrance spray on demand.
What is included in the AIR WICK® FreshMatic® Mini ™/MC Starter Kit?
It includes the AIR WICK® FreshMatic® Mini ™/MC device, an aerosol refill, and three AA batteries, together with instructions. NOTE: The batteries already come installed in the starter kit.
If I already own a larger size FreshMatic®, why would I want to purchase this one?
The FreshMatic® Mini ™/MC is discrete, compact design lends itself to use in smaller spaces & on surfaces where the larger FreshMatic is not suited.
